Product Support Aegisoft prides itself on providing the highest value support product in conjunction with the highest value software product. Aegisoft stays committed to your success for years to come. Every support call begins with an expert: our technical support hotlines are staffed exclusively by Aegisoft professionals who know our solutions and understand your business. Aegisoft support staff has far-ranging experience and routinely troubleshoots complex trading issues and decision support environments. Teaching Solving a customer’s problem quickly and accurately is not enough. We also strive to teach customers why a problem occurred and how to solve the problem themselves if it happens again. Because of this philosophy, we build strong ties with every customer’s application and IT support staffs, seeking to create in-house expertise in supporting our products as well. Aegisoft account owners get to know our customers individually. They are charged with the accountability to use our resources in the best possible way to support each customer thoroughly and uniquely. We not only recruit top talent in the technical field related to software development, but we also require each team member have exceptional customer relationship skills. At Aegisoft, all of our technical writers, web developers, and technical support specialists are on one team, working toward one goal: customer success. Having such wide talents in the areas of capturing and disseminating knowledge gives our product support group the ability to provide an unparalleled integrated support solution. At Aegisoft, the product support team is located immediately next to our software development team and both departments report to the same executive. We have organized our business in this way in order to place the development of our products as close to the customer as possible. |
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